Terms & Conditions
ii. The seller treats customers uniformly and gives them the same benefits, whether they are consumers or not. Therefore, all customers are subject to the rules set out in these terms and conditions.
iii. These conditions are intended primarily for the purchase of goods through the online store.
2. Conclusion of the purchase contract
i. The purchase contract can be concluded remotely through an online shop or customer line.
ii. In the case of a distance purchase contract, an order made by sending it in an online store or through a customer line represents a proposal to conclude a purchase contract. The order is valid for 21 days and its receipt is confirmed by the seller by e-mail. The purchase contract is then concluded by acceptance of the proposal by the seller in the form of dispatching the ordered goods. The buyer is informed about sending the goods by e-mail.
3. Withdrawal without giving any reason
i. The consumer is legally entitled to withdraw from a contract concluded via the Internet or by telephone without giving a reason within 14 days of delivery of the goods.
ii. If the customer wishes to exercise this right, it is necessary to notify the Seller of its decision to withdraw from the contract within this period. The best option is to contact the seller by e-mail info@tahe-czech.cz
iii. If the customer withdraws from the contract, the seller returns the purchase price of the goods. The Seller shall return the said funds without delay and no later than 14 days from the date of withdrawal. However, it is possible to wait for the payment in accordance with the law until the goods are returned to the seller. Unless the parties agree otherwise, the same means of payment will be used to pay the purchase price.
iv. The goods must be sent to Na Lada 155, Zdiby, 25066 without delay, but no later than within 14 days of the date of withdrawal.
v. The Seller warns that Customer is legally responsible for diminishing the value of the Goods as a result of handling the Goods in a manner other than necessary to understand the nature, properties and functionality of the Goods (eg, if the Customer has used Perfume after tried it once). Furthermore, the customer is not entitled to withdraw from goods made according to special requirements or goods adapted to personal needs (eg in the case of engraved packaging) and goods which have been removed from the sealed package and which cannot be returned for hygienic reasons (eg opening cosmetics and other goods that come into direct contact with the skin).
4. Complaints
i. If the goods have a defect upon delivery, the seller may agree with the customer for compensation in the form of a voucher. Furthermore, the customer is entitled to require the removal of the defect through replacement delivery or repair. Should such a defect be impossible or disproportionate for the Seller, the Customer is entitled to claim a discount on the purchase price and may also withdraw from the purchase contract if it is a significant defect. The customer has these rights
even if the defect becomes apparent later.
ii. The Seller shall be liable for defects in the goods if they are manifested for a period of one year from the delivery of the goods or until the expiry date stated on the packaging of the goods.
iii. In particular, goods that do not have the usual or presented characteristics, do not serve their purpose, do not comply with legal requirements or were not delivered in the agreed quantity are considered to be defective. The Seller warns that increased sensitivity or case of allergic reaction to the delivered goods cannot be considered as a defect of the goods. Likewise, defects in the goods cannot be considered as deficiencies in gifts and other free-of-charge services provided by the seller beyond your order. Pictures of goods in the online store are illustrative and do not represent a binding representation of the characteristics of the goods (for example, the packaging of the goods may differ due to the change of packaging by the manufacturer).
iv. All questions regarding the complaint can be sent to info@tahe-czech.cz. Claimed goods must be sent to Na Lada 155, Zdiby, 25066.
v. The Seller shall inform the Customer about the course of the complaint, especially about its acceptance, settlement or rejection, by e-mail or text messages or by telephone.
vi. The seller decides about the complaint without delay. Complaints, including the removal of defects, will not take longer than 30 days. Otherwise, the customer is entitled to withdraw from the purchase contract. In order to meet this deadline, it is essential that the customer provides the necessary cooperation.
vii. The costs of returning the goods shall be paid by the Seller in case of a justified complaint.
5. Method of payment and delivery
i. The method of payment and delivery can be selected from the available options. Before placing an order, the customer will always be notified of the selected payment and delivery method and the associated costs.
ii. Seller reserves the right to provide delivery of goods in selected cases free of charge.
6. Further information
i. Seller provides customers with various discounts, and gift or other vouchers. Their use is governed by rules of which the customer informs the customer in each individual case. Unless stated otherwise, each discount or gift voucher may be used only once and only one voucher of the same type per purchase. If the value of the gift voucher is higher than the value of the entire purchase, the difference is not transferred to the new voucher and the unused amount is not refunded retroactively.
ii. An evaluation questionnaire may be sent to the customer in connection with the purchase. Thus, the customer can share their purchasing and merchandise experience with others.
7. Sending samples
i. The Seller offers the Free Sending Service to selected customers. The Seller reserves the right to offer customers the opportunity to have a shipment containing samples of cosmetic products according to the current offer of the online store sent free of charge to try out the products offered in the online store.
ii. Sampling is limited by stock and current e-shop offer
iii. The Sample Free Shipping service is intended to inform the customer
about the offer of the internet shop and it is not a determination of quality or design according to the agreed sample. It is a free service of an advertising nature and does not constitute a performance of the purchase contract. Thus, any inconsistency in the sent sample does not create rights from defective performance.
iv. The customer may be contacted to verify satisfaction with the product of his / her choice, and by requesting the product to be sent, he / she agrees to a possible contact.
8. General information
i. Pursuant to the Act on Registration of Sales, the seller is obliged to issue a receipt to the customer. At the same time, he is obliged to register the received sales with the tax administrator on-line; in the event of a technical failure, no later than 48 hours.
ii. The subject of out-of-court proceedings in the event of a dispute or, if applicable, the body for handling customer complaints, is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: http://www.coi.cz, established by law
No. 64/1986 Coll., on the Czech Trade Inspection, to which the customer can contact via
e-mail room on the website of the Czech Trade Inspection Authority. It is also possible to resolve the dispute on-line through the ODR platform.
iii. The Contract is concluded in the Czech language and is governed by the laws of the Czech Republic. The place of performance is Prague-East.
iv. All prices of goods and services are stated with VAT, which is valid at the moment of sending the order. In the event that the VAT until the conclusion of the purchase contract, or. the customer is obliged to pay the outstanding price of the purchase price, resp. The Seller shall immediately send the Customer an e-mail message with a notice stating where it is possible to pay the Customer an overpayment of the purchase price. The delivery of goods includes a tax document. The seller can also send the invoice electronically in the order dispatch email. All prices of the goods, including promotions, are valid until canceled or sold out.